Returns & Refunds Policy
Thank you for using AniZoro. Since we primarily offer digital services—including premium subscriptions, digital coins, and chapter unlocks—we have established clear rules for refunds and returns to ensure a fair and consistent ecosystem for both readers and creators.
Digital Policy Summary
Because digital products are consumed immediately upon delivery, all purchases of digital items (coins, chapter unlocks, and subscriptions) are generally non-refundable except as required by law.
Digital Coin Packages & Unlocks
- Unused Coins: You may request a refund for unused coin packages within 14 days of purchase, provided none of the coins from the package have been spent.
- Unlocked Chapters: Once a chapter has been unlocked using coins or active subscriptions, the transaction is final. We cannot issue refunds or return coins for unlocked content under any circumstances.
Premium Subscriptions
Subscriptions are billed on a recurring monthly or annual basis.
- Cancellation: You can cancel your subscription at any time through your Account Settings. Your benefits will remain active until the end of the current billing cycle, and you will not be charged again.
- Refunds: We do not issue partial refunds or pro-rated credits for subscription periods that have already begun. If you believe there was a billing error or double charge, contact us within 7 days of the transaction.
Disputes & Account Actions
If you dispute a charge with your credit card company or PayPal (a "chargeback"), your AniZoro account will be suspended immediately pending investigation. To resolve billing disputes or request a refund for an accidental transaction, please contact our support desk first at billing@anizoro.com.